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Do you offer refunds or exchanges?
Do you combine shipping?
When will my item(s) ship?
Do you ship to _______?
How do I track my package?
I did not receive my item(s).
How do I cancel my order?


Do you offer refunds or exchanges?
If you should change your mind and want to return or exchange any items, please email me within 7 days after you receive your order. Do not send anything until you have done so. You are responsible for the return shipping. Please make sure to use a trackable shipping method as I am not responsible if the items are lost in transit.

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Do you combine shipping?
Yes I do!! In the event that you are overcharged for shipping after your order shipped, I'll refund you the excess.

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When will my item(s) ship?
Item(s) are ship within 24 hours after payment cleared.

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Do you ship to _______?
At the moment, I am only shipping to the US and Canada. Please email me to see if I can ship to your location.

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How do I track my package?
If your item(s) were shipped via USPS First Class, you should receive a Delivery Confirmation number. You cannot track a package with this number but it will tell you when it was delivered. Please go to http://usps.com to check the delivery status. If your item(s) were shipped via FEDEX, a tracking number is provivded. Please go to http://www.fedex.com to track your package.

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I did not receive my item(s).
Please check the USPS or FEDEX site to see if your package was delivered. If not or it was delivered to an address other than what you specified, send an email to shellie_gal@yahoo.com with your order number.

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How do I cancel my order?
Since most orders are ship within 24 hours, please send me an email as soon as you can. If the order has already shipped, when it arrives, send it back and you will receive a refund. Unfortunately, if you cancel your order after it was shipped, you are responsible for the return shipping.

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Last Updated: 12 Aug 2008 15:26:19 PDT home  |  about  |  terms  |  contact
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